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Simpler, smarter, better. Our IT operation is undergoing a £multi-million transformation. It’s a whole new chapter for our technology and infrastructure – and you’ll help to make it as brilliant as possible.

It’s a huge time of change here in IT. Our recent Systems Simplification Programme (SSP) is transforming our technical infrastructure beyond recognition. Best-in-class cloud-based data warehousing, a new responsive website and apps, a 1600 EPOS solution, a new finance system and management information (MI) reporting suite – all just the first steps on an exciting technology roadmap, that will underpin our strategy. It’s the biggest transformation project in our history, set to deliver great benefits for the organisation and better the way we connect people and places. Which, of course, provides great opportunities for IT professionals joining us. 

We’re working towards a simpler, smarter, better approach to IT and that makes for a dynamic and enthusiastic atmosphere. The support, investment and sponsorship from the senior executive team means there’s a real focus on innovation across the team. Joining our fast-paced, forward-thinking IT operation, you’ll be empowered to deliver sophisticated solutions for our people and places. It’s not just about the here and now either. As we continue to optimise the way we do technology, we can offer you a breadth of challenge and the opportunity to be imaginative in your approach as you make a difference to our future. 

Typical roles

We have lots of different opportunities in IT across our regional and central offices. These include Release Manager, Service Manager, Project Manager, IT Architect, Release Analyst – and that’s just to name a few.

IT Business Partner

You’ll be the all-important link between our central IT function and our on-the-ground property teams, facilitating the delivery of IT projects and taking ownership of the delivery of number of effective solutions.

Applications Support Analyst

Responsible for the operational support and service delivery of our IT Business Applications portfolio, you’ll provide key input to new projects and offer crucial support to our IT operations.

Service Management Co-ordinator

At the heart of our service management operation, you’ll co-ordinate all incidents, service requests and changes, and keep all IT processes running as smoothly as possible.

IT people

  • Volunteer Margaret


    IT Service Management Lead

    Providing IT at the National Trust has a different set of challenges; combining multiple sites of landscapes or historic properties with cutting edge IT solutions provides exciting opportunities.

    We’re using ITIL process to drive our business processes and our innovations to provide a stable IT environment. We’re continually driving for higher standards and it’s great to be involved in that.

  • Volunteer Margaret


    IT Business Partner

    It’s an exciting time to work in IT at the National Trust, as we’re doing so much to incorporate technology into making properties more visitor friendly. For example, we are installing public Wifi in a number of our places and using tablets to give more depth to our interpretation and help bring places to life for more of our visitors.

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