Working in the backbone of the National Trust

Published : Sun 1st Nov Author : Caroline Bartlett, Senior Business Support Co-ordinator

Senior Business Support Co-ordinator Caroline Bartlett is now celebrating her 21st year working for the National Trust! Here she talks to us about supporting some of the most influential people in the organisation, and what has kept her at the Trust all these years.

Throughout my time at the Trust I’ve worked in the business support side of the organisation, having started as a Receptionist and now a Senior Business Support Co-Ordinator. Based in one of four hubs in the South West at Tisbury, I provide high-level support to a number of senior figures at the Trust, including the Assistant Director of Operations and Assistant Director of Conservation.

In Business Support, I feel like the backbone of the organisation, as my role is the first point of contact for people and a pivotal part of making things happen. You definitely need to be a jack of all trades in this role, and I’ll do everything from diary appointments to attending meetings. But you do also have to be quite reactive and flexible, as no two days are ever the same!  

As the secretary for regional and external meetings, I get to visit a range of National Trust properties, which I really enjoy as it makes me feel more engaged with the organisation and the special places we protect. I’m also able to gain first-hand knowledge about new projects.  

And once a month, I’ll also meet with Senior Administrators from the three other hubs within the South West. Here we get to discuss our ideas of how to improve our work and make things run more efficiently in our areas. These meetings make me feel really valued as it’s a chance to have a say in how business support is run and how my role can develop.

Overall, the people and properties are what I love most about the National Trust. I also really believe in the cause and what we’re trying to achieve; it’s a huge part of what’s kept me here all these years!