Visitor Services

At the frontline of our special places, it’s our Visitor Services teams that make sure everyone who visits us has a day to remember and keeps on coming back. Interesting? Always – and rewarding too.

We welcome 20 million visitors to our properties each year and it’s our Visitor Services teams that make sure everyone that visits enjoys an unforgettable experience. It’s a huge part of what we do, and a broad one too. Roles here cover everything from our helpful, knowledgeable Visitor Experience Assistants and Managers through to imaginative interpreters and community, events and learning experts. They have a story for everyone and share a passion for providing ‘exceptional service, every time, for everyone’. If you love people – talking to people, helping people and making them smile – you’ll fit in wonderfully here.

Great visitor experiences are in our nature and we want to make sure that absolutely everyone feels warmly welcome at the National Trust time after time. And it’s a really exciting time to join us. We’re bringing properties to life in lots of new and interesting ways, to inspire more people to get involved with what we do. Whether you’re greeting regular members by name, making a group of school children giggle or donning a costume and getting involved in a special event or activity, your passion and enthusiasm will be infectious. As you brighten up some of the nation’s most beautiful places, we’ll make sure your career shines.

Typical roles

We have lots of different opportunities in Visitor Services across our special places and regional and central offices. These include Customer Services Assistant, Membership and Visitor Welcome Assistant, Membership Recruiter, Senior Visitor Experience Officer, Visitor Experience Officer, Commercial Support Consultant, Consultancy Manager – and that’s just to name a few.

Visitor Experience Manager

You’ll be at the forefront of developing our visitor experience, inspiring your team to exceed visitors’ expectations by ensuring the consistent quality of our customer service and the stories we tell.

Visitor Welcome Assistant

As the public face of our properties, you’ll provide a warm, friendly welcome, provide information about the property and make sure each visitor has an enjoyable and memorable visit.

Off-site Engagement Officer

Spreading the word about what we do and inspiring members of the public to join us, you’ll help us meet our membership recruitment targets and enhance our finances. 

Visitor services people

  • Volunteer Margaret

    Dawn

    Visitor Operations Manager

    Working for the National Trust is, in many ways, unlike any other experience I’ve ever had. Each property has its own unique dynamic and little family, and that’s exactly how we want our members to feel; after all they are the ones who own the Trust!

  • Volunteer Margaret

    Gemma

    Community and Learning Manager

    I love how every day I’m working with different people on a different project. One day I’ll be working asking our 7-11 year old Kid’s Forum for advice on family activities, and the next I’ll be dancing to Beyonce with our Recycled Teenagers (local 55+ year olds)! Nothing is a surprise here, but everything is unusual.

Latest visitor services jobs